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ITIL4-SDPI.AN1
ITIL® 4: Strategist Direct, Plan, and Improve
Calling all IT Leaders! Inspire the new-age IT landscape with transformative services driven by ITIL 4 SDPI strategic excellence.
- Practice in 18 Hands-On Labs — nothing to install
- 11 Interactive Lessons and 45 topics mapped to the official exam objectives
- 164 Practice Test Questions and 2 Full Length Tests
Intermediate Self-paced · 1 year access 4.4/5 (116 Reviews)
18 Hands-On LiveLabs
Practice real IT tasks in guided environments.
- Real environments
- Auto-graded
- No installation
11Interactive Lessons
45Topics
18LiveLab
164Practice Test Questions
87Flashcards
87Glossary of terms
01 / Skills you'll get
What you will be able to do
Try Free →
No credit card required
The ITIL 4: Strategist Direct, Plan, and Improve course has been especially designed for leaders who want to develop a deeper understanding of how to guide, shape, and optimize IT services to support business goals. This comprehensive preparatory course provides a deep understanding of the strategic aspects of IT Service Management (ITSM) and improves your ability to make informed-decisions and drive continual improvement. After taking this course, you'll be equipped with the knowledge and skills necessary to pass the ‘ITIL 4: Strategist Direct, Plan, and Improve’ certification exam in your 1st attempt.
- Define and implement strategies that align the IT services with business objectives
- Identify and troubleshoot risks associated with IT service delivery
- Evaluate and prioritize IT investments to optimize resource allocation
- Awareness of the role of governance frameworks and compliance regulations in IT service management
- Values stream mapping to identify areas for improvement
- Evaluate the effectiveness of IT services by applying assessment techniques
- Make plans for IT service delivery, improvement initiatives, and change management
- Creating metrics and dashboards to visualize IT service performance and identify trends
- Tracking KPIs to measure performance
- Write clear and concise reports on IT service performance for stakeholders
- Fostering a culture that focuses on continuous growth and innovation
- Identify inefficiencies and apply improvement models like Deming's Plan-Do-Check-Act (PDCA)
- Manage the end-users side of change to avoid hiccups
- Apply the ITIL guiding principles to influence decision-making and behavior
Target Career Roles
- Service Desk Directors/Manager
- Senior Service & Support Analyst
- IT Infrastructure & Support Manager
02 / Lessons & labs
See exactly what you will learn and practice
Lessons
11 Interactive Lessons · 45 topics01 About the ITIL story 2 topics +
- Meet the Axle employees
- The story so far
02 ITIL Foundation recap 2 topics +
- The ITIL service value system
- The four dimensions model
03 Introduction 9 topics · 1 LiveLab +
- Why direction, planning, and improvement matter
- Directing
- Planning
- Improvement
- The role of measurement and reporting
- Direction, planning, and improvement of the ITIL SVS
- Applying the guiding principles
- Value, outcomes, costs, and risks in direct, plan, and improve
- Direction, planning, and improvement for everyone
1 LiveLab in this lesson — see the labs panel →
04 Strategy and direction 6 topics · 1 LiveLab +
- Strategy management
- Defining the structures and methods used to direct behaviors and make decisions
- The role of risk management in direction, planning, and improvement
- Portfolio management: a key decision-making practice
- Direction via governance, risk, and compliance
- Summary
1 LiveLab in this lesson — see the labs panel →
05 Assessment and planning 4 topics · 5 LiveLab +
- Basics of assessment
- Basics of planning
- Introduction to value stream mapping
- Summary
5 LiveLab in this lesson — see the labs panel →
06 Measurement and reporting 5 topics · 3 LiveLab +
- Basics of measurement and reporting
- Types of measurements
- Measurement and the four dimensions
- Measurement of products and services
- Summary
3 LiveLab in this lesson — see the labs panel →
07 Continual improvement 6 topics · 1 LiveLab +
- Creating a continual improvement culture
- Continual improvement of the service value chain and practices
- Continual improvement in organizations
- The continual improvement model
- Using measurement and reporting in continual improvement
- Summary
1 LiveLab in this lesson — see the labs panel →
08 Communication and organizational change management 4 topics · 3 LiveLab +
- Basics of effective communication
- Identifying and communicating with stakeholders
- Basics of OCM
- Summary
3 LiveLab in this lesson — see the labs panel →
09 Developing a service value system 4 topics · 3 LiveLab +
- Adopting the guiding principles
- Centre of excellence for service management
- The four dimensions of service management in the SVS
- Summary
3 LiveLab in this lesson — see the labs panel →
10 Bringing it together 3 topics · 1 LiveLab +
- Modern leadership
- Using the guiding principles for direction, planning, and improvement
- Summary
1 LiveLab in this lesson — see the labs panel →
11 Conclusion +
Hands-On Labs Our edge
18 LiveLabs- Discussing Improvements in SVS
- Discussing about the Strategies of Business
- Identifying Pros and Cons of Assessment Methods
- Discussing about Organizational Performance
- Understanding Assessment Objectives and Criteria
- Identifying Pros and Cons for Evidence Collection
- Understanding Factors of Work Methods
- Understanding Measurement Types
- Discussing about the Planning and Evaluation Model
- Understanding Levels of the Planning and Evaluation Model
- Discussing about the Implementation of the Continual Improvement Model
- Understanding Communication Methods
- Discussing about a Stakeholder Communication Plan
- Discussing about Organizational Change Management
- Identifying Factors for Archetypal Service Relationship Types
- Discussing about the Four Dimensions of SVS
- Identifying Features of Evaluation Activities
- Discussing about the Implementation of the Guiding Principles
Labs run in your browser — nothing to install.
03 / Exam details
ITIL® 4: Strategist Direct, Plan, and Improve Details
Kick start your prep for the ITIL 4 exam with the ITIL 4: Strategist Direct, Plan, and Improve course and lab. The ITIL course and its interactive lessons comprehensively cover the ITIL certification exam objectives and impart skills required for effective assessment and planning, measurement and reporting, communication and organizational change management, and more. With the help of this ITIL training guide, students will be able to identify and communicate with stakeholders.
Questions
40
(per exam)
Duration
90 minutes
(per exam)
Passing Score
70% or higher (28 or above)
(on a scale of 40)
Exam Fee
USD 603.36
(per exam)
Delivered by
PeopleCert
(in-person or online)
Question Format
Multiple choice questions
single/multiple choice, performance-based
Practice Tests
164 Practice Questions
(mapped to official exam objectives)
Certification
ITIL4-SDPI.AN1
PeopleCert credential
Ready to take the exam?
Add your official ITIL4-SDPI.AN1 exam voucher to your order.
Official Voucher · Fast delivery · Retake bundle available
Exam voucher is sold separately and not included with standard course.
04 / FAQs
Questions before you start
What is the ‘ITIL 4 Strategist Direct, Plan, and Improve’ certification?+
It is a certification exam conducted by Axelos Global Best Practices (AGBP) that validates your expertise in strategic implementation of ITSM and its ability to contribute to the success of organizations. It is considered as a valuable asset for those wanting to attain a high-level expertise in strategic IT service management.
Who should join this ITIL 4 DPI training course?+
This training course has been designed for those who want to understand the ITIL framework focusing on the strategic aspects of IT service management. It will benefit all those wanting to pursue a successful career in this field.
What are the prerequisites for this certification?+
The prerequisite is that you should have successfully completed the ‘ITIL 4 Foundation’ certification.
What is the format of the ITIL DPI exam?+
There are 40 multiple-choice questions that need to be answered within 90 minutes.
How does this ITIL 4 Strategist certification benefit?+
Obtaining this certification enhances your skills, improves your decision-making abilities, and increases your market value. It comes with immense career benefits like enhanced credibility and recognition in the job market, increased earning potential and better opportunities, and promotions to leadership roles.
What job opportunities can be explored after this ITIL certification?+
This certification prepares for leadership roles in the field of IT service management. The potential job opportunities include IT service manager, IT director, IT consultant, IT portfolio manager, IT governance manager, IT risk manager, IT change manager, and IT operations manager.
What are the prerequisites for this exam?+
- ITIL® Foundation Certificate in IT Service Management
OR
- ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
What is the exam registration fee?+
USD 603.36
Where do I take the exam?+
What is the format of the exam?+
Multiple choice questions
How many questions are asked in the exam?+
The exam contains 40 questions.
What is the duration of the exam?+
90 minutes
What is the passing score?+
70% or higher (28 or above)
What is the exam's retake policy?+
- While buying the initial exam simply make sure to add the Take2 re-sit option for the exam of your choice in your Shopping cart during the checkout process. It costs $118.90.
- In case you forgot to purchase Take2, you have nothing to worry about! Just remember to add it for the exam of your choice through your PeopleCert Candidate Profile, up to 15 minutes before sitting the exam.
- You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.
Where can I find more information about this exam?+
Lead The Way In IT Service Management
Gain expertise in strategic IT transformation with this ITIL 4 DPI training.
- 1 year of full access
- 18 LiveLab included
- Certificate of completion
No credit card required