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A-220-1002
CompTIA Computer Software Technician (A+ 220-1002)
Command the OS, dominate troubleshooting, and make security look easy — A+ skills start with A+ 1002 training.
- Practice in 70 Hands-On Labs — nothing to install
- 9 Interactive Lessons and 33 topics mapped to the official exam objectives
- 340 Practice Test Questions and 2 Full Length Tests
Beginner Self-paced · 1 year access 5.0/5 (41 Reviews)
70 Hands-On LiveLabs
Practice real IT tasks in guided environments.
- Real environments
- Auto-graded
- No installation
01 / Skills you'll get
What you will be able to do
Get hands-on with the skills every Computer Software Technician needs…we’re talking OS, security, troubleshooting, and the right kind of professionalism.
In this CompTIA A+ 1002 course, explore Windows and non-Windows systems, install and upgrade operating systems, and script your way through real-world automation tasks. You'll dive deep into system tools, control panels, and command-line fixes.
We’ll cover network sharing, remote access, and keeping your systems connected, secured, and locked down. From blocking threats to recovering data and responding to incidents, every module gets you closer to being the go-to IT pro in the room.
Through hands-on labs, you'll back up files, configure firewalls, secure mobile devices, run PowerShell scripts, perform MITM attacks (in a safe space, of course), and even set up surge protection like a boss.
- Operating System Mastery: Install, upgrade, manage, and troubleshoot Windows and non-Windows operating systems.
- Windows System Administration: Use Control Panel, command-line tools, disk management, and system utilities to maintain and optimize Windows environments.
- Network Configuration and Troubleshooting: Set up network shares, manage connections, and diagnose connectivity issues across various network types.
- Security Implementation and Threat Mitigation: Identify vulnerabilities, apply security controls, secure devices, and data, and respond to security incidents.
- Operational and Professional IT Practices: Execute IT operations, backup and recovery, incident response, and maintain safety and professionalism in the workplace.
Target Career Roles
- System Support Specialist
- Technical Support Specialist
- Associate Network Engineer
- Desktop Support Administrator
- End User Computing Technician
02 / Lessons & labs
See exactly what you will learn and practice
Lessons
9 Interactive Lessons · 33 topics01 Operating systems 5 topics · 20 LiveLab +
- Module A: Windows versions and features
- Module B: Non-Windows operating systems
- Module C: Operating system installation and upgrades
- Module D: Applications and scripting
- Summary
20 LiveLab in this lesson — see the labs panel →
02 Windows management 5 topics · 12 LiveLab +
- Module A: Operating system features and tools
- Module B: Control Panel utilities
- Module C: Command-line tools
- Module D: Operating system troubleshooting
- Summary
12 LiveLab in this lesson — see the labs panel →
03 Windows networking 4 topics · 15 LiveLab +
- Module A: Network shares
- Module B: Network connections
- Module C: Connection troubleshooting
- Summary
15 LiveLab in this lesson — see the labs panel →
04 Security principles 3 topics · 7 LiveLab +
- Module A: Threats and vulnerabilities
- Module B: Security controls
- Summary
7 LiveLab in this lesson — see the labs panel →
05 Security technologies 3 topics · 5 LiveLab +
- Module A: Operating system security
- Module B: Security hardware and software
- Summary
5 LiveLab in this lesson — see the labs panel →
06 Securing devices and data 5 topics · 7 LiveLab +
- Module A: Workstation security
- Module B: Mobile device security
- Module C: Network security
- Module D: Security troubleshooting
- Summary
7 LiveLab in this lesson — see the labs panel →
07 Operational procedures 4 topics · 2 LiveLab +
- Module A: IT operations
- Module B: Incident response
- Module C: Backup and recovery
- Summary
2 LiveLab in this lesson — see the labs panel →
08 Safety and professionalism 4 topics · 2 LiveLab +
- Module A: Safety
- Module B: Environmental factors
- Module C: Professionalism
- Summary
2 LiveLab in this lesson — see the labs panel →
09 Appendix A +
Hands-On Labs Our edge
70 LiveLabs- Creating and Running a ps1 File
- Executing the Basic Commands through a ps1 File
- Creating Variables
- Creating a Loop in PowerShell
- Enabling BranchCache
- Implementing EFS File Sharing
- Displaying Windows Versions
- Adding an MMC snap-in
- Displaying Windows PowerShell snap-ins
- Creating a Restore Point
- Using Task View
- Using Windows Event Viewer
- Using Basic Linux Commands
- Listing Files in a Directory
- Verifying the Working Directory
- Working with Directories
- Performing a Text Search
- Managing NTFS Permissions
- Converting a FAT32 Partition to NTFS
- Disabling a Service
- Converting a Basic Disk to a Dynamic Disk
- Setting Automatic Windows Update
- Viewing the Status of a Disk
- Mounting a Drive to a Folder
- Editing a Drive Letter
- Using MSConfig
- Using Task Manager to Start an Application
- Configuring Windows Defender Firewall
- Configuring Computer Management Services
- Observing the Control Panel options in different views
- Uninstalling a Program
- Entering Commands at the Command-line
- Joining Workgroups or Domains
- Changing Network Locations
- Managing Offline Files
- Sharing a Printer
- Sharing Folders
- Using the net Command
- Creating a Dial-up Connection
- Connecting to a Remote Computer using a Remote Desktop Connection
- Creating a Remote Access VPN Connection
- Configuring a Proxy Server
- Using the nbtstat command
- Using the netstat Command
- Using the nslookup Command
- Using the ping Command
- Tracing Route Using Tracert
- Identifying Virus Threats
- Reviewing the Top 10 OWASP Attacks
- Conducting a DoS Attack using Smurf Attack
- Performing a MITM Attack
- Conducting IP Spoofing
- Using a Symmetric Encryption Algorithm
- Using an Asymmetric Encryption Algorithm
- Stopping Permissions Inheritance
- Propagating Permissions
- Removing a Credential
- Configuring an Audit Group Policy
- Configuring an Account Password Policy
- Disabling AutoPlay
- Configuring Screensavers
- Securing User Accounts
- Creating a New User
- Using BitLocker
- Locking an iPhone with a Password
- Using Windows Security
- Backing up Files
- Restoring Files
- Setting Up a Surge Protected Computer System
- Using a UPS to Power the Computer Components and Ensure the Network Connectivity
03 / Exam details
CompTIA Computer Software Technician (A+ 220-1002) Details
Kick start your prep for the 220-1002 exam in your first attempt with the CompTIA Computer Software Technician (A+ 220-1002) course and lab. The lab is cloud-based, device-enabled, and can easily be integrated with an LMS. The CompTIA A+ study guide comprehensively covers the 220-1002 exam objectives and helps you understand expanded security, software troubleshooting, and operational procedures; and how to install and configure operating systems with its various learning resources.
Ready to take the exam?
Add your official A-220-1002 exam voucher to your order.
Official Voucher · Fast delivery · Retake bundle available04 / FAQs
Questions before you start
When was the CompTIA A+ 1002 certification retired? +
What is the CompTIA A+ 220-1002 exam?+
Can I take the exams in any order?+
What are the prerequisites for this exam?+
What is the exam registration fee?+
Where do I take the exam?+
What is the format of the exam?+
How many questions are asked in the exam?+
What is the duration of the exam?+
What is the passing score?+
(on a scale of 100-900)
What is the exam's retake policy?+
In the event that you fail your first attempt at passing the A+ examination, CompTIA's retake policies are
- If a candidate has passed an exam, he/she cannot take it again without prior consent from CompTIA.
- Candidates must pay the exam price each time they attempt the exam. CompTIA does not offer free re-tests or discounts on retakes.
- A test result found to be in violation of the retake policy will not be processed, which will result in no credit awarded for the test taken. Repeat violators will be banned from participation in the CompTIA Certification Program.
- CompTIA does not require a waiting period between the first and second attempt to pass such examination. However, if you need a third or subsequent attempt to pass the examination, you shall be required to wait for a period of at least 14 calendar days from the date of your last attempt before you can retake the exam.
What is the validity of the certification?+
Where can I find more information about this exam?+
Master A+ Software Skills
This CompTIA A+ 220-1002 course online is designed to give you practical skills in operating systems, security, troubleshooting, and IT operations through hands-on labs and real-world simulations.
- 1 year of full access
- 70 LiveLab included
- Certificate of completion
No credit card required